Thank you for your order! We truly hope you love your new pair of comfy flip flops. If you are unsatisfied with your sandals for any reason, you can submit a return request. Read our full detailed return rules below.

Returns Eligibility

To qualify for a refund, you must send your flip flops back to us within 14 calendar days of purchase.

Your sandals must stay in brand-new original condition, free of stains, scuffs, foot marks or any form of damage. All original tags and packaging must be intact.

How to Start a Return

  1. Reach out to our customer support team to get our official authorized return mailing address.
  2. Securely repack your flip flops with their original packaging, and place your order receipt inside the parcel as proof of purchase.

Free return shipping only applies to issues caused by our store’s error. If you return sandals due to personal reasons, return shipping fees will be subtracted from your final refund amount.

Refund Processing

After our warehouse receives and inspects your returned flip flops, we will handle your refund or exchange application.

Please allow up to 14 days after parcel delivery for inspection and processing. Refunds may take 1–2 billing cycles to appear on your credit card statement, subject to your card provider’s internal processing schedule. We will send a confirmation email once your return case is fully finalized.

Non-Returnable Exclusions

The below merchandise cannot be returned or exchanged under any circumstances:

  • Gift cards
  • Custom personalized flip flops

Perishables, intimate apparel and digital goods are not sold in our store and thus do not apply.

If your flip flops arrive defective, broken or damaged during transit, contact our support team to arrange a free refund or replacement.

Sale Sandal Terms

Refund eligibility only applies to regular full-priced flip flops. All discounted, clearance sale sandals are final sale and non-refundable.

Exchange Policy

We only provide replacement pairs for flip flops that arrive defective, damaged or incorrectly shipped by our team.

If you need an identical replacement pair, email us at [email protected].

Policy Inquiries

For any questions regarding returns, exchanges or shipping fees, feel free to reach our dedicated Support Center anytime.

Important Reminders

You may cancel your flip flop order only before the sandals are packed and dispatched from our warehouse. Unshipped cancelled orders qualify for a full refund. Once shipped, order cancellation will no longer be available. Our standard order processing window lasts 2–7 business days.

If you initiate a return for personal preference reasons, you are fully responsible for all return courier shipping costs, calculated based on the delivery service you choose.

If you receive damaged, defective or wrong flip flops caused by our packing or shipping error, all return shipping charges will be fully covered by our store.